Chatbots are becoming popular within multiple sectors of online business. This is because of the number of possibilities that chatbots have. Chatbots can eliminate the frustrating parts of customer service whether it’s waiting for an advisor to be free or needing support when businesses are closed.
There are multiple possibilities when it comes to chatbots.
Customer Support – This, as stated above, can help eliminate wait times for customers and allow them to get support 24/7
Finance Assistance – There are many chatbots that allow the user to track their day to day spending, warn them when they are low on funds and tell them when a bill is due to come out. With this the bot could help to analyse where the person is spending too much to help reach their personal goals.