Privacy Policy

1.0 Introduction

1.1 We are committed to safeguarding the privacy of visitors to our websites and service users, including those who visit websites and services we control.

1.2 This policy applies where we act as a data controller, determining the purposes and means of processing personal data.

1.3 We use cookies on our website and on websites that we control. Non-essential cookies will be blocked until you give your consent, which you can manage via the Cookie Yes plugin when you first visit our site.

1.4 Our websites include privacy controls, which allow you to manage your preferences regarding personal data and marketing communications.

1.5 In this policy, “we”, “us”, and “our” refer to Appoly Ltd. For more information about us, see Section 12.

1.6 This policy applies to our main website https://www.appoly.co.uk and other websites that we control for our clients.

2.0 How we use your personal data

2.1 In this section, we explain:

  • The types of personal data we may process;
  • The sources of that data;
  • The purposes of processing; and
  • The legal basis for processing.

2.2 We may process usage data (such as your IP address, browser type, and website navigation paths) to analyse the use of our website and services. The legal basis for this is consent or legitimate interests in administering the website and improving user experience.

2.3 We may process account data (such as your name and email) to operate our websites and communicate with you. The legal basis for this is consent, legitimate interests, or contract performance.

2.4 We may process profile data (such as name, address, contact details) to enable and monitor your use of our websites. The legal basis is consent, legitimate interests, or contract performance.

2.5 We may process service data that you provide while using our services. The legal basis for this is consent, legitimate interests, or contract performance.

2.6 We may process publication data to manage content you publish on our websites. The legal basis for this is consent or legitimate interests.

2.7 We may process enquiry data to respond to your requests for services or information. The legal basis for this is consent.

2.8 We may process customer relationship data to manage communications with customers. The legal basis for this is consent, legitimate interests, or contract performance.

2.9 We may process transaction data to manage payments and transactions on our websites. The legal basis for this is contract performance and legitimate interests in business administration.

2.10 We may process notification data to send you updates or newsletters. The legal basis for this is consent or contract performance.

2.11 We may process correspondence data to communicate with you. The legal basis is our legitimate interests in managing communications and record-keeping.

2.12 We may process personal data to establish, exercise, or defend legal claims. The legal basis is our legitimate interests in protecting our legal rights.

2.13 We may process any personal data if required to comply with a legal obligation or to protect vital interests.

2.14 Please do not supply other people’s personal data to us unless specifically requested.

3.0 Providing your personal data to others

3.1 We may share your data within our group of companies to facilitate our operations. The legal basis is legitimate interests.

3.2 We may disclose your data to professional advisers and insurers for legal or risk management purposes.

3.3 We may share your data with suppliers or subcontractors to manage service provision and risk management.

3.4 Payment transactions through our websites are handled by third-party payment service providers. We will share transaction data as necessary for payment processing.

3.5 We may share your enquiry data with third-party suppliers for marketing purposes, only with your consent.

3.6 We may disclose your data to comply with legal obligations or protect vital interests.

4.0 International transfers of personal data

4.1 We will not transfer your personal data outside the European Economic Area (EEA) without ensuring appropriate safeguards, such as standard contractual clauses.

5.0 Retaining and deleting personal data

5.1 Personal data will not be retained longer than necessary for the purposes for which it was collected. Retention periods will depend on the type of data:

  • Service data will be retained for the duration of your use of our services and deleted 12 months after the service ends.
  • Transaction data will be retained for the duration required by accounting laws (usually 6 years).

5.2 We may retain your data for longer if necessary to comply with legal obligations or to protect your vital interests.

6.0 Amendments

6.1 We may update this policy from time to time by publishing a new version on our websites.

6.2 Please check this page regularly to ensure you are happy with any changes.

6.3 We may notify you of significant changes by email or through our website.

7.0 Your rights

7.1 You have the following rights under data protection law:

  • The right to access your personal data;
  • The right to rectification of inaccurate data;
  • The right to erasure (also known as the “right to be forgotten”);
  • The right to restrict processing;
  • The right to object to processing;
  • The right to data portability;
  • The right to lodge a complaint with a supervisory authority;
  • The right to withdraw consent at any time.

7.2 You can exercise these rights by contacting us at privacy@appoly.co.uk.

8.0 About cookies

8.1 A cookie is a file containing an identifier that is stored on your device. Cookies can be “persistent” or “session” cookies.

8.2 Cookies do not typically contain personal data, but the data stored in cookies may be linked to other information we hold about you.

9.0 Cookies we use

9.1 We use cookies for the following purposes:

  • Authentication: To identify you and manage your login sessions.
  • Security: To protect your data and our services.
  • Personalisation: To store your preferences.
  • Analytics: To track website usage and performance (Google Analytics).
  • Advertising: To display relevant ads.

9.2 You can manage cookies through the Cookie Yes plugin on our websites.

10.0 Cookies used by service providers

10.1 Our service providers, such as Google Analytics, may use cookies. Google’s privacy policy is available here.

11.0 Managing cookies

11.1 You can block cookies using the Cookie Yes plugin or via your browser settings.

11.2 Blocking cookies may negatively affect the functionality of our websites.

12.0 Our details

12.1 This website is owned and operated by Appoly Ltd.

12.2 We are registered in England and Wales under registration number 10926149, with our registered office at 4–6 The Wharf Centre, Wharf Street, Warwick, CV34 5LB.

12.3 Our principal place of business is 14a Clarendon Avenue, Leamington Spa, CV32 5PZ.

12.4 You can contact us by:

  • Post at the above address;
  • Our website contact form;
  • Telephone (details on our website);
  • Email at privacy@appoly.co.uk.